Account
Delete Your Account
You have the right to delete your Thinko account and all associated personal data at any time. This page explains what gets deleted, what is retained, and how to submit your request.
01
How to Request Deletion
To request deletion of your Thinko account and all associated personal data, send us an email:
Email Request
Send an email to us with your account details and we will process the deletion within 30 days:
Or manually email contact@aroralabs.org with the subject line "Delete my Thinko account" and include the email address linked to your account.
02
What Gets Deleted
Upon a verified deletion request, the following data associated with your account will be permanently removed:
- Your name, email address, and profile photo (received via Google Sign-In)
- All brain scores, game scores, and session history
- Daily challenge participation records and streak data
- Quiz performance history and accuracy records
- Account preferences and personalisation settings
- Firebase Authentication credentials
- Push notification registration tokens
03
What May Be Retained
Certain non-personal or legally required data may be retained after account deletion:
Aggregated Analytics
Anonymised, aggregated analytics data (e.g., overall app usage trends) that cannot be linked back to you individually may be retained for up to 26 months per Firebase Analytics default retention parameters.
Legal Retention Obligations
Where applicable law requires retention of certain records (e.g., transaction logs for financial compliance), we retain only the minimum data required for the minimum legally mandated period.
Backup Recovery Window
Deleted data may persist in encrypted backup snapshots for up to 90 days after the deletion date, after which it is fully purged. During this window, the data is not accessible and not used for any purpose.
04
Deletion Timeline
Request Received
We acknowledge your request within 3 business days of receipt and verify your identity.
Data Deleted
All personal data is deleted from our active systems within 30 calendar days of verification.
Backups Purged
Any residual copies in encrypted backups are fully purged within 90 days of the deletion date.
05
Questions or Issues?
If you have any trouble with the deletion process, or if you want to request a copy of your data before deleting, contact us:
- Email: contact@aroralabs.org
- Subject line: "Delete my Thinko account" or "Data request — Thinko"
- Response time: Within 30 calendar days
For broader privacy information, see the Thinko Privacy Policy.